How to Start a Return/Exchange on

Free Exchanges, Easy Returns!

The fastest and easiest way to request a return or exchange is right online from our website! From, you can access the "Start a Return" option located beneath the "Cane Info" heading at the bottom of any page.  From here you can click "Start a Return," and you're on your way! Please see the image below for a two-step visual guide on where to find the returns page and how to start your return.

If you would like to process an Exchange you will need to start a return. When the return is received you will get an email with a Gift Card that can be used to repurchase another item. 

**Please note there is a handling fee of $7.99 for all returns that are not making an exchange, which will be deducted from your refund. Your refund will be sent to your original form of payment in 3-5 business days after us receiving the package. If making an exchange, no handling fee will be applied. You will receive an email when your return is scanned and your refund has been processed or when your exchange order has shipped.


Let us know if you have any questions!

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